CCPA Rights for California Residents
Your right to know
You have the right to know the personal information that we have collected, disclosed, or used about you and the reasons why, for the 12-month period prior the date we receive your request. You may, at no cost, exercise Your Right to Know only twice within a 12-month period. You have the right to request:
- The categories of Personal Information that we have collected.
- The categories of sources from which we collected Personal Information.
- The business or commercial purpose for collecting and/or selling Personal Information.
- The categories of third parties with whom we share Personal Information.
- Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third-party recipient.
- Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient.
Your right to deletion
You have the right to ask us to delete any of your personal information that we have collected from you or retained, subject to certain exceptions. We may deny your deletion request as permitted in our existing Privacy Policy located here or as otherwise legally permitted.
Your right to access and portability
You have the right to request a copy of the Personal Information that we have collected about you.
Your right to opt-out
You have the right to opt-out of the following uses of your information:
- The "sale" of your Personal Information, as defined by applicable law.
- Targeted or cross-contextual behavioral advertising.
- Profiling.
We are happy to process your privacy requests. We will process all non-verifiable requests consistent with the requirements of the CCPA and our internal processes.
Verifiable requests will only be processed after we have confirmed your identity and validated that you reside in California. As part of this process, if we require verification to process your request, we will first attempt to do so by comparing the information within your request to the information we have on record. If we are unable to verify your identity after this comparison, we will contact you to request additional verification, as permitted by law. If you are unable to verify your identity after we contact you for additional verification, we reserve the right to deny your rights request, consistent with applicable law.
Consistent with the CCPA, you may also designate an authorized agent to make a request on your behalf. If you designate an authorized agent to make a verifiable rights request on your behalf, in addition to the verification methods described above, we will require the agent provide us with a written instrument demonstrating you have authorized them to act on your behalf.
For all verifiable requests, we will only require verification in compliance with the CCPA and in proportion to any potential risk to you from complying with the request.
For all requests, we cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
If you are somehow affiliated with us, in that perhaps you are an employee, vendor, contractor, or hold any other position for or within the Company, and you reside in California, you may exercise your CCPA rights using the methods detailed in this section. Note that privacy rights requests are not the mechanism through which you may request human resource-related information or other (examples include payroll, PTO, benefits, contract information); therefore, we cannot provide you such information, but we will process your privacy rights request in the same manner that we would for any other California Resident. Requesting to exercise your CCPA and CPRA privacy rights will not change the affiliation you have with us in any way.
Your California privacy rights are not absolute, and in certain cases we may decline your request as permitted by law. For example, we may deny privacy rights requests if there is any suspected malice, including any which may be deceptive, fraudulent, illegal, or pose a security threat. We may also deny requests related to legal or criminal matters, or if they are related to any in-progress transactions or purchases. You may appeal a denial of your privacy rights request as provided in our Privacy Policy
Response Time
We will acknowledge Your Right to Know, Your Right to Correct, or Your Right to Deletion within 10 days of receiving your request. We will strive to respond to your request with the information you want to know or the detail of the information that we have deleted, within forty-five (45) days of receipt of your initial request. If we require more time, we will explain why and the additional time needed, but no more than the additional 45 days to process the request. If we cannot comply with your request, we will explain why.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
We do not ordinarily charge a fee to process or respond to your request, but if we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing your request.
Opt-Out Rights
We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization from either the consumer that is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age [upon the parent or guardian providing sufficient evidence to verify such authority]. Consumers that opt-in to personal information sales may opt-out of future sales at any time. If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time or may have your authorized agent to do so on your behalf, by submitting the form at the link below:
- CCPA Request Form here
Once you make an opt-out request, we will act upon your request within 15 days of our receipt of your request.
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Non-Discrimination Rights
We will not discriminate against you for exercising any of your rights under the CCPA. But we may offer a different price or service that is reasonably related to the value of personal information you have provided.
Contact Information
To exercise your rights, please contact us via one of the methods provided below:
- Complete CCPA Request Form here
- Call us at (833) 674-9153